Founded in 2005, Group is a UK-based credit management, recoveries management, and business process outsourcing company operating in the B2C markets with offices in both Glasgow and Stratford-upon-Avon. Its focus is on realizing its customers' needs and delivering innovative solutions which help assemble triumph for them and to their own customers.
Currently employs over 220 FTE with a capacity to expand to 330 FTE across all its extensive websites in Glasgow and Stratford upon Avon to accommodate additional capacity.
Widely considered a pioneer in regards to innovation and the use of new technologies has established itself as a market leader when preserving its independence from larger less agile competitors. Considering that the businesses launching back into 2008 and its staff have won lots of high profile industry awards including, Best use of technology for its self service customer portal WeWantToSayYes.co.uk and in 2016 because of its own voice recognition dialler platform, in addition to being known for advanced use of technologies is thus far the sole DCA to have won both best consumer and finest commercial DCA.
When you work with nothing is taken for granted, we have the opportunity to get to know you and your customers, the plan we devise for you is specific to your business needs and evolves together with our partnership.
Customer focussed, has worked with the belief that regardless of the current situation a client finds themselves dealing with, so which they can be and will always stay a valued client of their customers, this ethos means that works with its clients across a range of debt forms and age. As well as working with customers on overdue arrears Homepage and elderly debt balances also works with lots of customers at very early phase arrears, frequently at a white tag capacity representing and carrying the brand name of some of the UK's biggest names.
Investing in our people, we're a professional services company focusing on a very high set of standards which are regulated by the Financial Conduct Authority, and as member of the highly regarded Credit Services Association we are committed to ensuring that all our people work to the very highest of standards. Training and Development play a key role in the working lives of employees at all levels, Training doesn't finish once induction is finished but is present during the working atmosphere.
Quality assurance plays an integral function in all that we do ; QA touches all elements of our enterprise and is coated Confessions of a debt collector [Video] - Yahoo Finance with our three line of defence and backed up through our own internal audit group and separate compliance capabilities.
Groups senior management team consists of a number of the very experienced and well recognized professionals in the market, with over a 150 years joint experience in the world of financials.